GTC

§ 1 Provider, Scope of Application, Terms

The provider and contracting party is Alexandra Sorgenicht, email: hello@alexandrasorgenicht.com, acting under the name „Academy of Intuitive Living“ (hereinafter „the provider“).

These terms and conditions apply to all contracts between the provider and its customers or participants (hereinafter referred to as „participants“) regarding the offers mentioned in § 2, in their version valid at the time of contract conclusion. Any deviating terms and conditions of the participants shall only apply if the provider explicitly agrees to them in writing.

When offers are sold through Digistore24, the respective platform is the contracting party for the purchase and payment processing; in this case, their terms apply. These terms and conditions additionally govern the implementation and use of the offers.

Consumer: is any natural person who enters into a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity (§ 13 BGB). Entrepreneur: is any natural or legal person who, at the time of contract conclusion, is acting in the exercise of their commercial or independent professional activity (§ 14 BGB). Provisions that apply only to one of these groups are marked accordingly.

Text form means a readable explanation on a permanent data carrier, especially email.

Section 2 Offers

The provider offers in particular:

• Live offerings: Seminars, workshops, retreats and events in person or live online;
• Training and development programs over several months, live, as an on-demand program or in combination;
• Individual services: coaching, mentoring, individual follow-up sessions, clarification and orientation talks;
• On-demand products: video, audio, and text content that can be accessed at any time, e.g., online courses and meditations;
• Field Guides and other digital products: downloadable files, especially PDF Field Guides, Workbooks and work materials;
• free offers, such as introductory talks, short courses and newsletter content.

The exact content, scope, procedure, location, dates, and price are determined by the respective offer description at the time of booking, and, if applicable, by a separate participation agreement. In the event of any discrepancies, the participation agreement takes precedence over the offer description and this takes precedence over the terms and conditions.

Section 3 Conclusion of the contract

The presentation of the offers on websites, in social media, newsletters or other media is not a legally binding offer, but an invitation to book.

Online booking: By clicking the „book/purchase subject to payment“ button, participants submit a binding offer. Before submitting, all details can be checked and corrected. The provider confirms receipt immediately by email. The contract is concluded with the provider’s booking confirmation or with the activation or provision of the offer, whichever occurs first.

Training courses with admission procedures: For offers that require a personal clarification meeting (especially training courses), the contract is only concluded when the provider confirms the participation in text form after the meeting and the participant accepts the participation agreement.

The provider may reject registrations if there are factual reasons, in particular if, in their professional opinion, the offer does not suit the person’s needs, a safe participation does not appear to be guaranteed, or the group size has been reached. In this case, any amounts already paid will be refunded in full.

The contract language is German. The contract text is stored by the provider and sent to the participants in text form with the confirmation; the terms and conditions are available on the website at any time.

§ 4 Scope of services, changes, representation

The scope of services is determined by § 2, paragraph 2.

The provider may change the content, schedule, order of events, times, or venue of the event, provided that this is necessary for organizational or technical reasons and that the overall character of the offer remains intact and the change is reasonable for the participants. The provider will inform participants in a timely manner about significant changes in text form. In the event of a change that is not reasonable for the participant, the participant may withdraw from the contract or terminate it; amounts already paid for services not provided will be refunded.

The provider can have the offers/programs carried out by qualified trainers from her team. If a service is explicitly described as personal service by Alexandra Sorgenicht, representation will only be provided with the consent of the participating person; alternatively, a replacement date will be offered. If the personal service is essential to the overall offer and cannot be carried out on a permanent basis, the participating person may cancel and receive a refund for any amounts already paid for services not provided.

§ 5 Prices and payment

The prices stated at the time of booking apply. All prices are final prices including the statutory sales tax.

Unless otherwise agreed, the invoice amount is due immediately upon receipt of the invoice, but no later than before the start of the offer. Digital products are provided upon payment.

Payment in installments requires an agreement in writing. The agreement of installments does not change the fact that the total price for the booked period is due.

If the participating person becomes wholly or partially in default with at least two consecutive installments, and the amount owed is at least 10% % of the total price, the provider may demand payment of the entire outstanding amount. The prerequisite is that the provider has previously unsuccessfully set a two-week payment deadline and announced that in the event of non-payment, the entire remaining amount will be demanded.

In the event of default in payment, the provider may charge default interest at the statutory rate. For each reminder after the default has occurred, it may charge a flat fee of EUR 2.50; the participant remains entitled to prove that no or a significantly lower damage has occurred. Costs of a chargeback that the participant is responsible for are to be reimbursed in actual amount. The provider may transfer open receivables to an enforcement agency or legal representation; the necessary and legally reimbursable costs incurred thereby are to be borne by the defaulting party.

In case of significant late payment, the provider may temporarily block access to digital content until the payment is made, after prior notification.

§ 6 Participation and group framework

Participation is done on your own responsibility (see also § 16).

Participants commit themselves to treating the provider, the support team and other participants with respect, and to adhering to the group rules agreed upon for the respective format.

The provider may exclude participants for important reasons from individual units or the broader offer. An important reason exists in particular if a participating person, despite a written warning or a conversation,

• disrupts the process in a lasting way,
• violates significantly the agreed group rules regarding confidentiality (§ 14) or the usage rules (§§ 11 to 13), or
• acts towards others in a way that makes further cooperation for the provider or other participants unreasonable.

No warning is required if the violation is so serious that continued conduct is immediately unacceptable.

If the exclusion is based on the participant’s culpable behavior, the provider retains its right to compensation; however, it must be able to claim the expenses and revenues saved from the alternative allocation of the space. For exclusions without fault, see § 16, paragraph 4.

§ 7 Withdrawal and rebooking by participants in live offers and programs

The statutory right of withdrawal for consumers (§ 19) remains unaffected by the following regulations. They only apply outside the withdrawal period or if there is no right of withdrawal.

Any resignation before the start must be explained in writing. The access point is the provider.

In the event of resignation, the provider charges the following flat rates, based on the total price:

The participant is still required to provide proof that the provider has not incurred any damage or a significantly lower amount of damage. If the space can be allocated elsewhere, only a processing fee of 100.00 EUR will be charged.

The participant may designate an appropriate substitute until the start of the course who meets the prerequisites for participation. The provider agrees, unless there are factual reasons to the contrary; in the case of training with admission procedures, a clarification meeting with the substitute is required. No lump sum fee is charged pursuant to section 3.

After the start of an offer, the remuneration for the agreed duration remains due; units not taken up will not be refunded. Statutory cancellation and withdrawal rights, in particular for important reasons, remain unaffected.

Section 8 Individual sessions and coaching

Agreed individual appointments are binding.

Free cancellation or postponement is possible in text form up to 48 hours before the appointment at the latest.

In the event of late cancellation or no-show, the agreed fee will be charged, unless the appointment can be rescheduled elsewhere. The provider must be reimbursed for any expenses incurred. The participant must provide proof that no damage has occurred or that the damage is minimal.

Delays by the participant are at the expense of the appointment time. An extension is only possible if there are no follow-up appointments available.

If the provider cancels an appointment, a replacement date will be offered or the fee for that appointment will be refunded.

§ 9 Cancellation and postponement by the provider

The provider can cancel or postpone a live event if

• the minimum number of participants specified in the offer description has not been reached by 14 days before the start,
• the director or a key participant becomes ill or is absent for another justifiable reason and it is not possible to find an equivalent replacement (cf. § 4, paragraph 3),
• force majeure, regulatory orders or the failure of the venue to make the performance impossible or unreasonable,
• in the case of online offers, a technical failure within the responsibility of the provider or its service providers prevents the performance.

The provider may withdraw from the contract before it begins if subsequent facts become known that seriously endanger safe participation or proper execution, in particular in the event of violations of § 6, paragraph 3 in a previous offer.

The provider will inform the customer immediately. Amounts already paid will be refunded in full or, if requested by the participant, credited to a replacement date. Individual units that are unavailable will be covered or reimbursed in proportion.

Further claims, such as for reimbursement of travel or accommodation costs, are only permitted in accordance with § 15 (Liability).

§ 10 Live online formats and technical requirements

For live online formats, the provider uses Zoom. The participants themselves are responsible for a stable internet connection, a suitable device with a camera and microphone, and a quiet, undisturbed environment.

The provider is not responsible for disruptions outside its sphere of influence, especially when it comes to the internet connection or the participants' end devices.

Access links are personal and must not be shared.

§ 11 On-demand products, field guides and digital content

Provision: Digital content will be provided immediately after contract conclusion and payment receipt, either by enabling access in a member area or by a download link via email.

Access duration: Access to on-demand products is limited to the duration specified in the offer description. If the provider cancels a product after the minimum duration has expired, they must notify the participant in writing at least three months in advance. Downloadable files (e.g., field guides) remain permanently with the participant; a download link may be time-limited.

Technical requirements: For use, a current browser, a PDF program, and an Internet connection are required. More details can be found in the offer description.

Updates: The provider provides the updates necessary to maintain the contractual relationship and may further revise, supplement, or technically adapt the content provided that the agreed core functionality of the product remains intact and the change is reasonable for the participants.

Self-learning products: On-demand products and field guides are self-learning offerings. Individual support, answering of content-related questions, correcting assignments, or reviewing learning progress are not due unless they were explicitly booked as a separate service.

Additional benefits: If the provider offers additional voluntary services for a product, such as live meetings, joint practice sessions, or a community, these are to be understood as a bonus and not part of the agreed price. There is no entitlement to their implementation, their frequency, or a specific content. The provider cannot change or terminate bonus services. Bonus live sessions will only be recorded if previously announced.

Complaints rights: For defects in digital products, the statutory regulations apply to consumers (§§ 327 ff. BGB). Please hello@alexandrasorgenicht.com report defects in writing.

Free Field Guides: If a Field Guide is provided free of charge or upon registration for the newsletter, the terms of use of §§ 12 and 13 apply accordingly. The newsletter registration is separate and voluntary; it can be cancelled at any time.

§ 12 Copyright, Usage Rights, Methods and Trademarks

Protection: Texts, Field Guides, Workbooks, Practice Instructions, Meditations, Audio and Video Recordings, Graphics, Presentations and other materials of the provider are, insofar as they are protected by copyright, protected by copyright. Regardless of legal protection, the following usage rules constitute a contractual agreement.

Simple right of use: Upon full payment, participants receive a simple, non-transferable and non-sub-licensable right to use the materials for the purposes of the booked offer. In particular, the following are permitted:

• the reading, watching and listening,
• the storage on one's own end devices and the printing of individual copies for personal use,
• filling out worksheets and making up your own notes,
• Quotations within the legally permissible limits (§ 51 UrhG) with a reference to the source.

The following are not permitted unless otherwise permitted by law or permitted in writing:

• the transmission of materials, files or access data to third parties,
• the reproduction beyond the scope of paragraph 2, publication, distribution and public availability, including in part, for example in social media, groups or course platforms,
• the distribution to teams, clients, colleagues, or their own training groups,
• the processing, translation or adoption of texts, practice sessions, meditations or typologies into their own courses, books, products or training programs,
• any use in connection with AI systems pursuant to § 13.

Application of the Learned: The provider is pleased when participants apply the knowledge they have acquired in their lives and work. Participants are allowed to apply the insights, attitudes, and skills from the offerings in their own professional practice, including the formulations and working questions from the Field Guides in their own conversations with people. It is not permitted to offer the materials themselves or the provider’s methods as their own training, course, or seminar program, or to train others in them unless expressly agreed upon.

Origin: Anyone who refers to the content or methods of the provider in public or in their own offerings must indicate the source and clearly distinguish between what they have taken over and what is their own.

Certification and designations: The designations „Intuitive Human Method™“, „IntuESSENCE“, IntuPARENT, IntuABUNDANCE, IntuPURPOSE and others are trademarks of the provider. The designation „Intuitive Human Method™ Practitioner“ may only be used after successful completion and receipt of the certificate and only in accordance with the certification guidelines of the provider. This is not associated with any right to offer own training under these designations.

Team and institute licenses: Use by multiple persons or within organizations requires a separate license. Inquiries hello@alexandrasorgenicht.com

Consequences of violations: In the event of violations, the provider may demand cessation, removal, and compensation for damages, including an appropriate license fee. In the event of significant violations, it may terminate the contract in accordance with § 6, paragraph 3, on an extraordinary basis or block access to digital content; § 6, paragraph 4 applies accordingly.

§ 13 Artificial Intelligence (AI)

No AI use of the materials: Without the prior consent of the provider in written form, it is not permitted to use materials of the provider in whole or in part.

• to upload, enter, or read into AI systems (e.g., ChatGPT, Claude, Gemini, Custom GPTs, Notebook or Knowledge Database Tools),
• to use for training, fine-tuning, or building AI models, chatbots, or knowledge databases,
• to edit, summarize, translate, dub, or generate new texts, courses, exercises, meditations, or products using AI;,
• using AI tools to replicate the voice, image, or style of Alexandra Sorgenicht or her trainers.

No AI assistants in live formats: In seminars, groups, coaching sessions, and online sessions, the use of AI transcription tools, automatic transcription or summarization services (e.g., Zoom AI Companion, Otter, Fireflies, Read.ai) by participants is not permitted, as this involves the processing of confidential content from other participants. Exceptions, such as as a means of assistance in case of impairment, are possible by agreement.

Usage restriction Text and Data Mining: The provider expressly reserves the right to use its content for text and data mining in accordance with § 44b, paragraph 3 of the German Copyright Act, including the training of AI systems.

Use of AI by the provider: The provider can use AI-supported tools to support tasks such as organization, appointment management, proofreading, translation, subtitling, or design. Guidance, coaching, and training are provided by human resources. Personal or confidential information about participants is entered into AI tools only with their consent and in accordance with data protection regulations. If participants interact with an AI system (e.g., a chatbot) or if content is artificially generated or modified (e.g., AI voices or images), the provider will point out this in accordance with legal requirements. Details are provided in the privacy policy.

AI-powered tools: If the provider provides AI-powered tools, their results are automatically generated; they may be inaccurate and do not replace personal guidance, therapy, or professional advice.

In the event of violations of sections 1 or 2, section 12, paragraph 8, applies accordingly.

§ 14 Recordings and confidentiality

Recordings by participants: Audio, video, photo or screen recordings of events, group processes, individual sessions or training content are prohibited for participants and are permitted only with the prior written consent of the provider and all persons involved.

Recordings by the provider: As far as the provider records live sessions, they announce this in advance. Recordings are only made available to the participants of the respective offer for the aforementioned period and are not published. If someone does not wish to appear in the image or sound, they can turn off the camera and microphone or use a name without a surname. Any further use (e.g., marketing) is only permitted with separate consent.

Confidentiality of the provider: The provider treats the personal information of the participants confidentially. Exceptions apply insofar as there is a legal disclosure obligation, to avert a serious risk to life or health, or to discuss cases in an anonymized form in supervision or intervision.

Confidentiality of the participants: Participants agree to treat personal content and information of other participants as confidential and not to disclose it to third parties, even after the end of the offer.

Section 15 Liability

The provider is fully liable for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, as well as to the extent of an accepted guarantee.

In the case of slight negligence in breach of an essential contractual obligation, liability is limited to the contract-typical, foreseeable damage. Essential contractual obligations are those whose fulfillment first and foremost enables the proper performance of the contract and the fulfillment of which the participants may regularly rely on.

Furthermore, liability for slight negligence is excluded.

The above regulations also apply to the benefit of employees, trainers, support staff and other support personnel of the provider.

The offers support personal development processes. Specific success is not due to them. The provider assumes no responsibility for decisions and actions that participants make on their own responsibility in connection with their participation; sections 1 and 2 remain unaffected.

§ 16 Responsibility, safety and health

No medical treatment: The offers serve personal development, self-experience, and awareness work. They are not medical, psychiatric, psychotherapeutic, or therapeutic treatment and do not replace such treatment. For physical or psychological complaints, it is recommended to seek the advice of appropriately qualified professionals. Those undergoing medical or psychotherapeutic treatment should discuss their participation in advance with the treating person.

Processes and self-responsibility: The offers include elements of self-exploration, awareness work, and intensive personal reflection, and can stimulate emotional development processes. The participants are responsible for their own physical and mental stability and their personal limits of tolerance. They can decide at any time to participate in an exercise in whole or in part.

Information obligation: If significant psychological stress, disorientation, or health impairments occur during or after individual units, which go beyond a normal emotional reaction process, the participants must immediately inform the provider or the support team. [In training: Before the start, a self-assessment questionnaire is filled out; health information is voluntary and is only processed with explicit consent.]

Protective measures: The provider may temporarily or permanently exclude participants from individual exercises or the rest of the program if this is necessary after careful professional consideration to protect the person concerned, other participants, or the group process, in particular if safe participation within the scope of the offer cannot be guaranteed even with support. Where possible, this is preceded by a discussion. In cases of exclusion without fault on the part of the participant, amounts already paid for services not yet provided will be reimbursed pro rata; in cases of culpable conduct, § 6, paragraph 4 applies.

Section 17 Data protection

The processing of personal data is governed by the General Data Protection Regulation (GDPR) and the Federal Data Protection Act. Details, including about records, platforms used, and AI tools, can be found in the privacy policy at https://alexandrasorgenicht.com/datenschutz/.

§ 18 Free offers

These terms and conditions apply mutatis mutandis to free offers insofar as they are applicable by their nature. The provider may change or terminate free offers at any time. The liability is governed by § 15.

§ 19 Right of withdrawal for consumers:

Consumers have a legal right of withdrawal of 14 days for contracts concluded online, by email, by telephone or by other means of distance selling. Details can be found in the separate withdrawal policy. https://shop.alexandrasorgenicht.com/vertrag-widerrufen/, which also contains the sample revocation form.

The revocation can also be made via the „Contract revoked“ revocation function on the website under https://shop.alexandrasorgenicht.com/vertrag-widerrufen/, The entry will be explained. The entry will be confirmed by email.

Services: If the participating person explicitly requests that the service begin before the expiry of the cancellation period, they are liable to pay compensation for the services provided up to that point in the event of cancellation. The right of cancellation expires when the service has been fully provided.

Digital content: In the case of On-Demand Products, Field Guides and other digital content, the right of withdrawal expires with the start of the provision of the service, if the participating person has expressly agreed that the provider will begin providing the service before the expiry of the withdrawal period, has confirmed that they thereby lose their right of withdrawal, and the provider has provided them with a confirmation of the contract on a durable data carrier.

Legal exceptions to the right of withdrawal under § 312g, paragraph 2, BGB remain unaffected. Entrepreneurs are not entitled to a statutory right of withdrawal.

§ 20 Consumer dispute resolution

The provider is not willing or obliged to participate in dispute resolution procedures before a consumer arbitration body. For questions and complaints please support@alexandrasorgenicht.com contact them directly.

§ 21 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Sales Law. With respect to consumers: this choice of law only applies insofar as it does not deprive them of the protection of mandatory provisions of the law of the state in which they have their habitual residence.

If the participants are merchants, legal entities under public law or special public-law funds, the place of jurisdiction for all disputes is the registered office of the provider.

Should any provisions of these terms and conditions be wholly or partially invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the statutory provisions.